Privacy Policy

1. Introduction

This Privacy Policy describes how 720pstream ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use our online gaming platform, website, and related services (collectively, the "Platform").

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using the Platform.

This Privacy Policy is incorporated into and forms part of our Terms & Conditions. We encourage you to read both documents carefully to understand your rights and obligations when using 720pstream.

2. Information We Collect

We collect various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, and username;
• Identity Verification Documents: Government-issued ID (Philippine passport, driver's license, SSS/GSIS ID, or other valid identification) for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance;
• Payment Information: Bank account details, GCash or PayMaya account information, transaction history, and payment method preferences;
• Communications: Messages, emails, chat transcripts, and other communications you send to our customer support team;
• Preferences: Gaming preferences, notification settings, language preferences, and other customization choices.

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information;
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referring/exit pages, and interaction with features;
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions;
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 9 for details).

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment status, and fraud detection data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment providers;
• Identity Verification Services: Verification results from third-party KYC/AML service providers;
• Marketing Partners: Referral source information and campaign performance data (where applicable).

3. How We Use Your Information

720pstream uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your account, verify your identity, and authenticate your access to the Platform;
• Service Provision: To provide gaming services, process deposits and withdrawals, manage your wallet balance, and facilitate gameplay;
• Compliance and Security: To comply with legal obligations including KYC/AML requirements, age verification (21+ restriction), fraud prevention, and detection of prohibited activities;
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve customer service quality;
• Communications: To send you transactional emails (account notifications, withdrawal confirmations, security alerts), promotional offers, bonuses, and marketing communications (with your consent);
• Platform Improvement: To analyze usage patterns, conduct research, develop new features, optimize user experience, and improve Platform performance;
• Responsible Gaming: To monitor gaming behavior, implement deposit limits, facilitate self-exclusion requests, and promote responsible gaming practices;
• Legal Protection: To enforce our Terms & Conditions, protect our rights and property, investigate violations, and comply with legal processes.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes (e.g., marketing communications);
• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services under our Terms & Conditions);
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC/AML requirements, age verification, and gaming regulations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, Platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

720pstream does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify;
• Gaming Partners: Game developers and software providers whose games are featured on the Platform, to the extent necessary to facilitate gameplay and ensure fair play;
• Legal and Regulatory Authorities: Government agencies, law enforcement, courts, and regulatory bodies when required by law, legal process, or to comply with gaming regulations;
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections;
• Fraud Prevention: Third-party fraud detection and prevention services to protect against unauthorized transactions and account takeovers;
• With Your Consent: Any other third parties to whom you explicitly consent to us disclosing your information.

6. Data Security

720pstream implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption;
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information, and only to the extent necessary to perform their job functions;
• Secure Infrastructure: Our Platform is hosted on secure, redundant servers with firewalls, intrusion detection systems, and regular security audits;
• Regular Monitoring: Continuous monitoring for suspicious activity, unauthorized access attempts, and potential security vulnerabilities;
• Employee Training: All employees with access to personal information receive regular training on data protection and security best practices;
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate any data breaches or security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

720pstream retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 720pstream;
• Closed Accounts: After you close your account, we retain certain information for a period of seven (7) years to comply with legal obligations, including tax, accounting, and AML requirements;
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years as required by Philippine law;
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again;
• Legal Holds: Information subject to legal holds, litigation, or regulatory investigations is retained until the matter is resolved.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

8. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 720pstream:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and processed, as described in this Privacy Policy;
• Right to Access: You have the right to request a copy of the personal information we hold about you, including information on how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you;
• Right to Erasure: You have the right to request deletion of your personal information, subject to our legal obligations to retain certain data;
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

720pstream uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our Platform.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the Platform to function properly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use of your account. These cannot be disabled;
• Performance and Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymous usage data, such as pages visited, time spent, and error messages encountered;
• Functionality Cookies: Remember your preferences and settings, such as language selection, game preferences, and display options, to provide a more personalized experience;
• Marketing and Targeting Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

10. Third-Party Services

The 720pstream Platform integrates with various third-party services to provide a complete gaming experience. These include payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; game software providers; identity verification services; and customer support tools.

Each third-party service provider operates under its own privacy policy and data protection practices. While we carefully select and vet our service providers, 720pstream is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

Our Platform does not contain links to external websites. All services and features are provided within the 720pstream ecosystem to ensure a consistent and secure experience for our Filipino players.

11. International Data Transfers

720pstream primarily processes and stores your personal information within the Philippines. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to and processed in countries outside the Philippines.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries with adequate data protection laws as recognized by the National Privacy Commission;
• Implementing contractual clauses that require recipients to protect your personal information to the same standard as required under Philippine law;
• Ensuring that all international transfers comply with the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

12. Children's Privacy

720pstream is strictly an adult gaming platform. Our services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 21. This is consistent with Philippine gaming regulations, which require all online casino players to be at least 21 years of age.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will immediately suspend the associated account, delete the personal information, and void any transactions made. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

720pstream reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:

• Sending an email notification to your registered email address;
• Posting a prominent notice on the Platform prior to the changes taking effect;
• Updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

Platform: 720pstream Online Gaming Platform

Jurisdiction: Republic of the Philippines

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.